Dear Santa letters go back to before the post office was established in 1775 though then the letters were burned so the ashes would rise to reach Santa. In the early 20th century the post office created Operation Santa to deal with Santa mail. The letters were answered mainly by the postmasters though eventually it was turned over to individuals and charitable groups in turn giving rise to the Santa Claus Association, a group of volunteers who answered the letters and delivered gifts to children. In 2017 Operation Santa went online so children can now email the big guy with their requests.
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